Our Mission Statement
Our practice will provide a high quality, comprehensive and patient-centred service. The practice will be highly professional, efficient and accountable in all its activities.
We are committed to training our staff, medical students and doctors. We work with other organisations to improve the local NHS and to influence local decision-making.
The practice is part of the Sutton & Merton Primary Care Trust who are based at Hamilton Wing, Nelson Hospital, Kingston Road, Raynes Park SW20 8DB.
The practice is part of the Nelson Commissioning Group, whose function is to commission services for our patients.
The practice has a zero tolerance policy against any form of verbal or physical abuse towards staff or other patients. The doctors have the right to remove any patient who behaves in a verbally aggressive or intimidating manner towards any member of staff or other patients.
If you would like more information please ask the practice manager.
We keep patients’ details on computer subject to the provisions of the Data Protection Act. All our staff are fully trained in confidentiality procedures.
Information about you will be disclosed only to other health care professionals who have a need to know in order to provide your medical treatment. No information will be disclosed to any other third party without your written consent.
Notices giving more information about our confidentiality policy are displayed in the reception and waiting areas.
The practice complies with the Freedom of Information Act 2000 and information about our FOI publication scheme is displayed in the reception area.
Our practice manager organises the administration and running of the practice. If you have any questions, suggestions or complaints about any non-medical aspects of your care, the practice manager may be able to help sort them out for you.
Whilst we cannot guarantee to solve all your problems, we do genuinely seek your views about the practice and the services we offer.
The practice is a teaching practice and, at times, medical students and other students gaining work experience may be sitting in with a doctor. If, for any reason, you do not wish to see the doctor in the presence of a medical or work experience student, please inform the reception staff. This will not affect your treatment.
The practice is also accredited as a training practice for qualified doctors who will be attached to the practice to enable them to complete their professional training.
We currently have three GP trainers – Dr Patel, Dr Akhtar and Alford.