- For patients who feel that they do not need a face to face consultation with a Doctor or Nurse we offer pre-booked telephone consultations.
- Morden Hall Medical Centre runs a telephone triage system to ensure that all patients who need to be seen on the day receive the best care possible.
- For those patients who work outside of Morden or who would struggle to attend the practice during the day we offer evening appointments. From 6.30pm – 8.45pm every Monday we offer pre-bookable Doctor and Nurse appointments. Please tell reception that you need a late night appointment when booking.
- For patients who need an appointment for a non-urgent problem, a medication review or follow up appointment we offer appointments up to 1 month in advance.
- For patients who need general nursing care including dressings, removal of stitches, travel vaccinations, contraception and childhood vaccinations.
- Our Nurses can also treat a variety of minor ailments such as sore throats, earache, coughs & colds, fever, hayfever, nose bleeds, rashes, insect bites & emergency oral contraception.
- Our Nursing team also run our annual Chronic Disease (CD) Management checks, helping patients with diabetes, hypertension, COPD and heart disease keep healthy. Please make sure you book your annual check with our nurses.
- Find out who you should book an appointment with.
- View our Nurses Schedule.
- These are available for MEDICALLY URGENT problems. The duty doctor/nurse practitioner will deal with the urgent problem the same day but more routine problems may be deferred until a later date with your registered GP. Please do not use urgent appointments for medically non-urgent matters. If you are unsure whether or not you need and urgent appointment, please speak to one of our receptionists who will be able to advise you.Some examples of problems that are not suitable for the duty doctor are below:
Ongoing medical conditions
Before previously prescribed course of antibiotics is complete
When booking a duty appointment, you may be asked to give details of the problem by our admin team; these are then given to the doctor/nurse practitioner so that they are able to help you efficiently.
- Should your doctor feel that it is medically necessary for you to have a blood test they will send you to either St Helier Hospital or Kingston Road for your blood test. Blood tests are carried out at both sites between 8am and 4pm. Find out more.
- View the Morden Hall Medical Centre’s Home Visiting Guidelines for a comprehensive explanation of appropriate use of this service.
- We only visit patients at home when they are medically too ill to come to the surgery. Each home visit takes the time it would have taken to see four or more patients at the surgery. It is best for everyone if acutely ill patients are seen in surgery, where fuller facilities for assessment are available, unless they would need an ambulance and crew to travel. Acutely ill patients will be given urgent appointments and be seen as soon as possible.
- If you do need a home visit, please telephone 020 8540 0585 as early as possible, ideally between 8.30am and 10.30am and give details of the urgency of the problem – this allows the doctor to plan his rounds fairly.Please give any advice the doctor will need to find your home easily. If the problem is urgent, attending the surgery may well result in you being seen sooner.
Out of hours
- When the practice is closed our telephone calls are re-routed to 111. Please remember this service is for urgent out of hours care and advice. Dial 999 in an emergency.